Refund policy
Last updated: November 13, 2026
This policy applies to orders purchased from nimavelle.com and delivered to the United States.
1. Returns for Defective Products Only
We accept returns only for defective products.
We do not accept returns for change of mind, personal preference, or ordering the wrong size or color when the item supplied matches the order and its description.
If your order arrives damaged, incorrect, or incomplete, please contact us so we can review the issue and provide an appropriate remedy.
Nothing in this policy limits your mandatory rights under applicable law.
2. Return Request Period
Please submit your return request within 30 calendar days after delivery.
Contact info@nimavelle.com and provide:
- Your order number.
- The name of the affected item.
- A description of the defect or issue.
- Relevant photographs, where reasonably available.
We will respond within 1 business day. This request period does not limit any longer period required by applicable law.
3. Return Authorization and Address
Please contact us before returning an item. After reviewing your request and confirming that a return is required, we will provide return authorization and instructions by email.
We will provide the applicable return receiving address and return instructions by email after reviewing and authorizing your request. Do not send items to the original shipping address, the sender address on your package, or our business contact address unless we expressly confirm that address in your return instructions.
Please dispatch authorized returns within 5 calendar days after receiving the instructions. Contact us if you need assistance meeting this deadline. Include your order number and return authorization information with the parcel.
4. Return Shipping Costs
For confirmed defective products, we will cover reasonable return shipping costs by providing a prepaid return label or reimbursing return postage agreed in advance. Please contact us before purchasing return postage.
We do not charge a restocking fee for defective-product returns.
5. Exchanges
We do not offer exchanges. If a product is defective, please contact us to request assistance under the return and refund process described in this policy.
6. Refund Process
We will review returned items within 3 business days after receipt and notify you of the outcome.
For approved defective-product claims, we will refund the amount paid for the affected item and any applicable delivery charges required by law.
After inspecting your returned items and confirming that they meet the authorized return requirements, we will initiate the refund to the original payment method within 2–3 business days, or sooner if a shorter period is required by applicable law. Your bank or payment provider may require additional time to display the refund.
If we confirm that you do not need to return the item, we will explain the refund arrangements by email.
7. Statutory Rights
Nothing in this policy excludes or limits any mandatory consumer rights relating to defective, damaged, incorrectly supplied, or otherwise non-conforming goods.
8. Contact Us
Store Name: Nimavelle
Website: nimavelle.com
Customer Support Email: info@nimavelle.com
Phone: +86 13823281992
Please obtain return authorization and instructions before sending any item back.